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  • Writer's pictureIdealStaffs

Senior IT Technical Engineer for Service Desk

Role: Consultant

Client: Non Profit Organization

Contract type: Freelancer / Self-Employed / B2B only

Remote: Remote or on-site from Luxemburg

Location: Luxemburg

Duration: 3 months renewable

Visa sponsorship: Not available

Aplicants : just from EUROPE

To apply for this position, you can send your resume in English at referencing the job title.

The candidate should meet the outlined criteria and possess the required language proficiency and security clearance.

IdealStaffs is seeking a highly skilled and experienced Senior IT Technical Engineer for our Service Desk team. In this role, you will be responsible for providing advanced technical support to our clients and ensuring the seamless operation of their IT systems.

Skills & Experience Required:

  • Proven IT experience: 7 years

  • Database Administration (DBA): 7 years

  • Service Desk expertise: 7 years

Technical Proficiency:

  • Databases (SQL Server 2016/2019, Oracle 12c)

    • Tables, views, synonyms, stored procedures, functions, triggers

    • Security, administration, tuning

  • SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS)

  • Database Project in Visual Studio 2015

  • Development Tools (Visual Studio 2015, SQL Server Management Studio, SQL Profiler, Powerbuilder)

  • Powerscript (Version 12.6 or as specified)

  • Web-based development (ASP.Net, Progress Sitefinity, XML/XSL, Moodle)

  • Frameworks / Patterns (.Net 4.7/4.8 in C#, multitier architecture)

  • IIS administration and troubleshooting

  • TFS 2015

  • Ticketing system

  • ITIL service support (incident, problem, change management)

  • Application Lifecycle Management

  • Logistics environment (preferred)

Key Responsibilities:

  1. Technical Support: Provide high-level technical support to clients, resolving complex IT issues, and ensuring minimal downtime.

  2. Troubleshooting: Analyze and diagnose hardware and software problems, performing root cause analysis and implementing solutions.

  3. Escalation: Serve as the escalation point for complex technical issues, working closely with the Service Desk team to ensure prompt resolution.

  4. Client Interaction: Maintain strong client relationships through effective communication and a customer-centric approach.

  5. Documentation: Create and maintain detailed documentation related to technical issues, solutions, and procedures.

  6. Language Proficiency: Fluent in both English (Level 3) and French (Level 3) to cater to our international clients.

  7. Security Clearance: Must possess the required security clearance for handling sensitive information and client data.

  8. Training and Mentorship: Provide training and mentorship to junior team members to enhance their technical skills and knowledge.

The Senior IT Technical Engineer is a pivotal role demanding proficiency in IT, DBA, and Service Desk.

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