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  • Writer's pictureIdealStaffs

Service Desk Dispatcher Part Time (onsite Brindisi, Italy)

Updated: Feb 27

Category: Contractor via IdealStaffs

Client: United Nations

Location: Brindisi, Italy

Type: On-site; Part time - 20 hours/week

Teleworking: Up to 2 days per week (in accordance with the team)


To apply for this position, please send your resume at office@idealstaffs.com referencing the job title.


IdealStaffs Consulting is looking for a Service Desk Dispatcher to deliver part time support and administration to one of our clients in Brindisi, Italy a United Nations organization.


On call requirements:

  • The possibility of overtime (compensated) to cover weekends, holidays an to cover standard out of hours work.

  • Perform 7 x 24 on call support , one week per month (rotation is subject to the number of team members)

Duties:

Service Desk Dispatcher with experience in international and multicultural environments. A technical background is desirable.


The successful candidate will:

  • Logging service calls and emails in the customer CRM system;

  • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.

  • Producing Technical Documentation or User Manuals as required.


Required Technical Skills:


The consultant MUST have the following skills and experience:

  • Graduation from secondary school supplemented by training in IT, preferably with diploma.

  • Expert knowledge of English is required (written and verbal).


The consultant Should  have the following skills and experience:

  • Experience in CRM system;

  • Good knowledge of the following O365 package.


Required Soft Skills:

  • Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.

  • Ability to write documentation & and reports.

  • Creativity/ ability to find innovative solutions.

  • Willingness to learn on the job.





To apply for this position, please send your resume at office@idealstaffs.com referencing the job title.




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