Category: Contractor via IdealStaffs
Client: United Nations
Location: Brindisi, Italy
Type: On-site; Part time - 20 hours/week
Teleworking: Up to 2 days per week (in accordance with the team)
To apply for this position, please send your resume at office@idealstaffs.com referencing the job title.
IdealStaffs Consulting is looking for a Service Desk Dispatcher to deliver part time support and administration to one of our clients in Brindisi, Italy a United Nations organization.
On call requirements:
The possibility of overtime (compensated) to cover weekends, holidays an to cover standard out of hours work.
Perform 7 x 24 on call support , one week per month (rotation is subject to the number of team members)
Duties:
Service Desk Dispatcher with experience in international and multicultural environments. A technical background is desirable.
The successful candidate will:
Logging service calls and emails in the customer CRM system;
Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
Producing Technical Documentation or User Manuals as required.
Required Technical Skills:
The consultant MUST have the following skills and experience:
Graduation from secondary school supplemented by training in IT, preferably with diploma.
Expert knowledge of English is required (written and verbal).
The consultant Should have the following skills and experience:
Experience in CRM system;
Good knowledge of the following O365 package.
Required Soft Skills:
Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.
Ability to write documentation & and reports.
Creativity/ ability to find innovative solutions.
Willingness to learn on the job.
To apply for this position, please send your resume at office@idealstaffs.com referencing the job title.