Contract type: End client direct employee
Client industry: Traveling
Location: Bangalore, India
Salary range: 15 000 - 20 000 EUR / gross year
To apply for this position, you can send your resume in English at office@idealstaffs.com referencing the job title.
The Senior Systems Engineer plays a pivotal role in ensuring top-tier customer/client service quality, acting as a vital link between internal business stakeholders and the tech team to communicate challenges and viable solutions. They collaborate with external service providers to ensure cost-effective maintenance service delivery, research new technologies and procedures to meet diverse user needs, and present innovative ideas to the team.
Key Responsibilities:
Lead and participate in various IT projects, ensuring their successful execution.
Prioritize, investigate, and troubleshoot 2nd line cases while optimizing IT processes.
Maintain seamless IT operations and offer first and second tier IT assistance for all business operations, maintaining round-the-clock support through shift rotations.
Manage and implement improvements for IT equipment (e.g., workstations, PCs, laptops, mobile devices) and software in alignment with company and security policies.
Document solutions in the company knowledge base and mentor colleagues.
Qualifications:
Bachelor's degree in Computer Science/Engineering or equivalent studies.
6 – 10 years of experience in computer engineering, systems administration, and engineering support.
Requirements:
Ability to manage multiple projects and issues simultaneously.
Discipline, motivation, focus on results, and a passion for automation.
Quick learner with adaptability to change and a willingness to share knowledge.
Customer-oriented, result-oriented, and punctual, with the ability to resolve dissatisfied-customer situations in collaboration with the team manager.
Proficiency in managing and implementing IT improvements, involving planning, stakeholder/supplier engagement, research, and enrollment.
Excellent English communication skills.
Technical Skills:
Mandatory: Expert knowledge of Active Directory and Group Policy implementations.
Mandatory: Advanced PowerShell scripting skills.
Ability to automate processes, especially for mass software deployment.
Proficiency in Windows Server, Windows client and Mac operating systems
Familiarity with Linux, Google Apps, Public Cloud (GCP, Azure, AWS).
Experience with Microsoft Remote Desktop services.
Familiarity with Bitbucket, Jira/confluence.
Good understanding of VPN, IPsec, DHCP, DNS, HTTP/s & TCP/IP protocols.
Familiarity with general IT security.
Notions of Virtualization.
Experience in backup and restore, monitoring system health.
What You Can Expect:
Rotational shifts, including night shifts, with a 5-day workweek.
Opportunities for flexible working.
Attractive rewards and benefits.
Supportive team in an international and friendly environment.
Opportunities for professional development.
Benefits:
Free transportation with door-to-door pickup and drop facility available round the clock.
Medical Insurance for Self, Spouse, Children & Parents/Parents-in-law.
Personal Accident and Term Life Policy for employees.
World-class facility including a cafeteria and break-out zones.
