Data Center support and Infrastructure Technician/Administrator/Engineer (ONSITE)

Role: Consultant

Client: United Nations Organization

Contract type: Freelancer / Self-Employed / B2B only

Location:  Valencia, Spain

Duration: 12 months extensible based on performance and budget

Visa sponsorship: Not available

Oncall 24/7: One week per month (rotation is subject to the number of team members)

To apply for this position, please send your resume at office@idealstaffs.com

Required Profile:

The Data Center Support and Infrastructure Technician/ Administrator/Engineer plays a key role in supporting and managing enterprise Data Center data center environments and infrastructure components, including racks, servers, storage, networking and facility systems as well operating related management and monitoring tools. They actively collaborate with other technical teams, security team and service management to ensure efficient delivery of services. The incumbent will be under the close supervision of the Team Leader and will report to the Data Center Head of Unit.   

Scope of Work / Duties of Consultant:

The job involves providing technical support capacity for data center facilities and infrastructure globally. The candidate will help manage and maintain data center environments and assist with infrastructure configuration, and troubleshoot technical issues related to equipment and systems. Additionally, the incumbent will contribute to executing data center projects, including upgrades, migrations, and new deployments.

The role is categorized into technician, administrator, and engineer, based on experience and expertise. Responsibilities may include part or all the following:

Data Center support:   

•       Support the onsite data center and facilities including cabling of both data and power connections as well as maintain the Data Center ancillaries inside the rack (patching)  

•       Perform physical installation and de-installation of equipment, management and maintenance of cabling plant both fibre and copper, racks, PDUs; perform standard maintenance tasks and work instructions as per documented procedures  

•       Maintain the data center environmental conditions such as heating and cooling systems to ensure they are operational and can meet equipment temperature conditions   

Infrastructure support:

•       Participate in the installation and configuration of the infrastructure equipment, server hardware and network using the standard configuration and template as well as the resolution (incident and problem) of infrastructure related issues and requests 

•       Participate in the documentation and reporting for infrastructure operations as well as maintain accurate system configuration such as Asset Management, tools and physical inventory and any other documentations as required  

•       Maintain the housekeeping and stock management of materials and supplies (cables, parts, tools,etc.)  

•       Keep up to date documentation and inventory of equipment, tools, asset management (cabling layout, equipment layout, etc.)  

•       Liaise with technical teams and external providers on various support activities, equipment deliveries and inventory, receive and inspection with vendors as required including escorting visits to the Data Center 

•       Other:  The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as “stand-by” personnel on a rotation basis 

Data Center support technician 

•       Assisting in the day-to-day operations and activities of the Data center focusing on physical installation, cabling, initial configuration of the hardware and other hosted components  

•       Assisting in various support activities following established support processes 

•       Assisting in the documentation and inventory of assets and materials  

Data Center support and Infrastructure Administrator 

•       Managing and maintaining Data center facility and systems, hardware and hosted infrastructure and systems

•       Supporting the resolution of issues related to Data Center environments and hosted infrastructure and systems

•       Implementing changes related to DC environment and hosted infrastructure and systems

•       Participating in different implementation activities related to Data Center solutions and hosted technologies

•       Developing Data Center improvements initiatives following the best practices and standards

•       Administrator role is expected to perform some technician level tasks.

•       Providing guidance to junior administrators

Data Center support and Infrastructure Engineer 

•       Leading major data center strategy and implementations, including architecture, design and major migrations 

•       Advising on Data Center best practices, governance, and compliance standards.

•       Defining and optimizing Global data center operations including sustainability initiatives  

•       Engaging with senior stakeholders to align technical strategies with business goals.

•       Represent the organization in discussions with vendors or external stakeholders on technical matters. 

•       Note: Engineer role is not expected to perform some technician level tasks.

Important Notes: 

•       The nature of the work requires occasional work in tight and/or narrow spaces, such as under raised floors

•       Occasional work in noisy areas with hotter and colder temperatures than standard office environmental conditions 

•       Ability to work at heights, off of a ladder and in confined spaces, lift up and move up to 25Kg 

Required Technical Skills: 

•       Relevant IT work experience in supporting and/or operating enterprise data center environments and related services in a complex, heterogeneous environment.

•       Expertise in data center related standards i.e. ANSI/TIA/BICSI and best practices as well as environmental controls.

•       Demonstrated knowledge of Data Center Infrastructure Operations and strong understanding of underlying DC components such as HVAC, racks, connectivity, power and structured cabling system 

•       Good working knowledge of Data Center hardware (i.e. servers and components, Network devices, appliances, backup hardware) 

•       Good technical knowledge and understanding of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fibre test equipment, OTDR, Network analyser, etc.) including in-depth understanding of Cat 5e/6 and OM3/4 – OS2 fiber optic cabling systems 

•       Familiarity in configuring network equipment such as Cisco switches and other network devices including knowledge of network protocols e.g., TCP/IP and virtualization technologies.

•       Experience in automation to streamline processes.such as API management, DCIM tools and basic understanding Infrastructure as Code (IaC), and scripting is an advantage

•       Working knowledge of ISO2000 Service Management Standards and other service management standards and best practices

•       Ability to read and understand blueprints and Data Center technical documentation 

•       Good knowledge of Data Center and network management tools  Education and Certifications: 

•       Completion of technical degree in information technology, Computer Science, or a related field.

•       Relevant certifications related to abovementioned solutions and technologies are highly desirable e.g. Data Center, Dell, HP, Cisco, ITIL and ISO 

Required Soft Skills  

•       Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. 

•       Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared. 

•       Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute. 

•       Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth. 

•       Producing results: Produces and delivers quality results. Is action-oriented and committed to achieving outcomes. 

•       Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

Experience Levels Summary:

Experience Level	Years of Experience	Key Responsibilities
Technician	>3 years	Supporting Data Center operations, installing, deinstalling physical equipment, troubleshooting, inventory and report generation
Administrator	>5 years	Managing and supporting data center operations, participate in projects and migrations, developing enhancement initiatives
Engineer	>8 years	Designing and architecting Data Center solutions, defining best practices, and leading major implementations and migrations

To apply for this position, please send your resume at office@idealstaffs.com