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  • IdealStaffs

Skype for Business / Unified Communications Engineer (Valencia, Spain)

Updated: Mar 22

Category: Consultant

Client: United Nations

Location: Valencia, Spain (Relocation required)

Estimated Start Date: 15th May 2020

Initially, 100% remote work is possible until the COVID-19 situation improves.

After this, relocation is expected and required.

To apply for this position, please send your resume at office@idealstaffs.com referencing the job title. Applications from women are particularly encouraged.

IdealStaffs Consulting is looking for a Unified Communications specialist for deploying, maintaining and supporting the unified communication infrastructure and related telephony integrations.

The candidate shall have strong implementation, support and troubleshooting experience in large operational environments of Skype for Business (On-premises and Online) as well as Microsoft Teams. Experience in network infrastructure with specialization in IP/PBX, SBCs and VoIP will be a strong advantage.

Required Technical Skills:

  • Deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers.

  • Supporting and deploying SfB Enterprise Voice, Cloud PBX, Cloud Connector Editions, including integration with ancillary systems such as telephony gateways and PBX systems.

  • SIP Protocol

  • Managing Microsoft Teams & implementing Teams Direct Routing

Optional Technical Skills:

  • Cisco Call Manager configuration and administration or any other VoIP Telephony System (ie. SONUS, Audiocodes, Avaya, Polycom, Oracle ACME, Asterisk etc).

  • G.711 & H.323 Knowledge

  • Maintaining and administrating large ICT Infrastructures (ie. switches, routers, firewalls, load balancers management)

  • Network management and troubleshooting tools such as CISCO Collector, Wireshark, TCPDUMP etc.

Scope of Work:

  • Support, maintain and optimize the deployed Microsoft Skype for Business on-premises, hybrid and online infrastructures;

  • Manage Skype for Business Online and Microsoft Teams Tenants;

  • Contribute to the deployment of Hybrid and On-prem Unified Communications solutions for customers;

  • Support and maintain the existing SBC/SBA/CCE infrastructure consisting in AudioCodes/Sonus Voice Gateways, Survivable Branch Appliances and Cloud Connector Edition Appliances;

  • Resolve incidents, implement and participate on the problem resolutions;

  • Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Skype for Business and Teams services;

  • Collaborate with other teams to define and develop documented procedures;

  • Stand-by services during weekends, official holidays and outside business hours as required.

Skills and Experience:

  • A minimum of 5 years of experience working in IT, preferably in large environments, and at least 3 years of experience in unified communications.

  • Exposure to migration projects such as on-premise to cloud

  • Good communication skills (oral and written communication)

  • Good experience in drafting technical documents

  • Ability to work under pressure, with minimum supervision and a good level of pro-activeness

  • Ability to grasp complex concepts, logical and analytical approach to solving problems

  • Good interpersonal skills, ability to collaborate with offshore/nearshore teams and share knowledge

  • Excellent knowledge of English (both written and oral)

  • Work experience in large international environments

  • Ability to adapt to a continuously changing environment

  • Ability to interact with customers, ability to assess and gather customer requirements and turn them into appropriate implementations

  • Experience with service management (ITIL, ISO20000) and project management (PMI, Prince2) methodologies

  • Self-driven and motivated to learn

Desirable certifications:

  • Skype for Business / Microsoft Teams, O365 Certifications

  • Windows Server Administration certification

  • Cisco CCNA and/or CCNP, SBCs

  • ITIL Service Management

  • PMI or Prince 2 Project management

  • ISO 20000 Certification