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  • Writer's pictureIdealStaffs

IT Operations Lead (Bengaluru, India)

Updated: Oct 19

Contract type: Employee

Location: Onsite Bangalore

To apply for this position, you can send your resume in English at referencing the job title.

The IT Operations Lead plays a pivotal role in ensuring top-tier customer/client service quality, acting as a vital link between internal business stakeholders and the tech team to communicate challenges and viable solutions. They collaborate with external service providers to ensure cost-effective maintenance service delivery, research new technologies and procedures to meet diverse user needs, and present innovative ideas to the team.

Key Responsibilities:

  • Lead and participate in various IT projects, ensuring their successful execution.

  • Prioritize, investigate, and troubleshoot 2nd line cases while optimizing IT processes.

  • Provide continuous IT operations and 1st & 2nd line IT support for all business functions, maintaining a 24/7 support in shifts.

  • Manage and implement improvements for IT equipment (e.g., workstations, PCs, laptops, mobile devices) and software in alignment with company and security policies.

  • Document solutions in the company knowledge base and mentor colleagues.


  • Bachelor's degree in Computer Science/Engineering or equivalent studies.

  • 6 – 10 years of experience in computer engineering, systems administration, and engineering support.

Technical Skills:

  • Strong knowledge of Active Directory and Group Policy implementation.

  • Ability to automate processes, especially for mass software deployment.

  • Proficiency in Windows Server, Windows and Mac Operating Systems, Linux, Google Apps, Public Cloud, MS Remote, scripting (e.g., PowerShell).

  • Familiarity with Desktop Services, Bitbucket, Jira/confluence.

  • Understanding of VPN, IPsec, DHCP, DNS, HTTP/s & TCP/IP protocols.

  • Basic level IT security knowledge.

  • Notions of Virtualisation.

  • Experience in backup and restore, monitoring system health.

  • Ability to manage multiple projects and issues simultaneously.

  • Discipline, motivation, focus on results, and a passion for automation.

  • Quick learner with adaptability to change and a willingness to share knowledge.

  • Customer-oriented, result-oriented, and punctual, with the ability to resolve dissatisfied-customer situations in collaboration with the team manager.

  • Proficiency in managing and implementing IT improvements, involving planning, stakeholder/supplier engagement, research, and enrollment.

  • Excellent English communication skills.

What You Can Expect:

  • Rotational shifts, including night shifts, with a 5-day workweek.

  • Opportunities for flexible working.

  • Attractive rewards and benefits.

  • Supportive team in an international and friendly environment.

  • Opportunities for professional development.


  • Free transportation with door-to-door pickup and drop facility available round the clock.

  • Medical Insurance for Self, Spouse, Children & Parents/Parents-in-law.

  • Personal Accident and Term Life Policy for employees.

  • World-class facility including a cafeteria and break-out zones.

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