• IdealStaffs

Application Support Engineer - SharePoint (Brindisi, Italy)

Category: Consultant

Client: United Nations

Location: Brindisi, Italy

Type: Freelancer

Contract start date: ASAP

End of Application: 1st of April 2021

Remote working possible only during Covid19 affected period.

To apply for this position, please send your updated resume to office@idealstaffs.com

IdealStaffs Consulting is looking for talented Application Support Engineer, willing to relocate to Brindisi, Italy.

The selected candidate will provide expert consulting services to one or more well-known international organizations part of the United Nations family.

We are looking for motivated, confident, determined, experts that can contribute and benefit many humanitarian missions of the United Nations. Your work will be greatly valued and appreciated helping to benefit many global causes.

Duties and responsibilities:

  • Provide day-to-day maintenance and support for applications;

  • Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to Designated focal points;

  • Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;

  • Assist in database structural changes required during system upgrades;

  • Assist in the deployment of tools and in the implementation of processes to assist in operational support;

  • Assist in responding to application-related queries from end users in remote locations;

  • Perform knowledge transfers to tier-1 and trainings end users on the usage of applications;

  • Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings;

  • Provide standby and on-call 24×7 support, and work in shifts when requested;

  • Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management;

  • Perform other duties, as required.

Education and Skills

  • Minimum of three to five years of experience in application maintenance and general IT support;

  • Minimum High school diploma;

  • Excellent knowledge of Microsoft SharePoint;

  • At least three years of experience administering Microsoft SharePoint, SQL, Windows

  • Good working knowledge of global Active Directory Architecture, Powershell, Office365, Azure;

  • Good working knowledge of client/server applications in a Windows environment and .Net applications;

  • At least one year of experience on SharePoint Online and\or data migration to SharePoint Online

  • Certifications and advanced training in Microsoft SharePoint, SQL, .NET, Office 365, Azure, Microsoft Windows;

  • Certification and familiarity with ITIL concepts and processes;

  • Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes;

  • Ability to grasp complex concepts, logical and analytical approach to solving problems;

  • Ability to work under pressure and with minimum supervision;

  • Good interpersonal skills and ability to work in a team of diverse skills;

  • Willingness to improve knowledge and skills and learn new technologies.


  • Very good knowledge of English (both written and verbal) is required.

  • Knowledge of another official United Nations language is desirable.

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